FAQs

• Dial *263# or Download the PostBank Mobile App from the Google Play Store or Apple Store
• Open the app and select “New User? Register”.
• Follow the prompts and enter your details.
• Set up your PIN to complete the registration.

• Ensure you are using the updated version of the PostBank Mobile App.
• If the error persists, reset your credentials by selecting “Forgot User ID” on the login screen.

To ensure your account’s safety, PostBank Mobile Banking does not support rooted or jailbroken devices. We recommend using a device with its original, unaltered software for secure access to the service.

• On the login screen, select “Forgot PIN” or “Forgot Password”.
• Follow the prompts to verify your identity using your phone number or OTP and correct security
  answers.
• Set a new PIN or password.

• Ensure your registered phone number is active and has a strong network signal.
• Check that your phone settings allow SMS promotional messages.
• Confirm that your phone number is up to date in our records.

• Ensure you are using the latest version of the app. Update it via the app store.
• If the issue continues, uninstall and reinstall the app.

Yes you can. To apply for a loan;
1. Log in to the Mobile App.
2. Go to “Loans” and select “Request Loan”.
3. Enter the required details and follow the prompts.

1. Log in and Select ‘Account Requests’
2. Select View Forex Rates

1. Log in and Select ‘Profile’
2. Select Upload Photo

• Never share sensitive details. The Bank will never ask for your access codes, passwords, or bank card numbers through email or unsolicited phone calls.
• Be cautious of emails or messages requesting your confidential information, especially if they claim to be from your bank. If in doubt, contact your branch directly using official contact information.
• Use strong, unique passwords by combining uppercase and lowercase letters, numbers, and symbols. Avoid using easily guessed words or birthdays.
• Always log in through the bank’s official website or app never through links sent to you via email or text.
• Keep an eye out for unfamiliar transactions, and report any suspicious activity right away.