What are the daily limits on the different channels used for mobile banking?

• USSD – UGX1million • Mobile banking application – UGX10million • Internet banking (personal banking) – UGX10million • Internet banking (Corporate accounts) – UGX200million

What are the various alternate channels of banking that PostBank Uganda uses?

We have over 60 ATMs, 53 branches, and over 400 PostBank agents across the country. Other digital banking channels are PostApp Mobile Banking, Internet Banking, and UnionPay Debit Cards

How can I register for PostBank mobile banking?

• Self-registration • Through the nearest branch

How can I access PostBank services on the web or mobile phone?

• USSD (*263#) • Mobile banking application (download the app from Play Store or the App Store) • Internet banking (visit the website – www.postbank.co.ug)

If I register for Mobile Banking from the branch and have received an OTP, what services won't I be able to access?

• Perform bank to wallet • Perform bank to bank transfers and interbank transfers • Request for cardless withdraws

What do I do if I forget my PIN?

Present a valid ID and the ATM card to our Customer Service Assistants at the branch and have the PIN reset.

Can an agent buy or liquidate float from a PostBank account?

Yes, agents can liquidate and buy float from their PostBank accounts.

What loan products do you offer?

Our loan products range from personal to group loans. These include Business loans, Agricultural loans, Water & Sanitation loans, Education loans, among others.

How long does it take me to access a loan from PostBank?

Our loan processing speed relies on how fast you provide the necessary requirements. However, you should receive feedback from us within 2 days after submitting all the necessary requirements.

Where is PostBank's head office?

The PostBank head office is located on Plot 4/6 Nkurumah Road.

Is it possible to receive money from abroad directly to my bank account?

Yes, this is possible through our remittance partners Western Union, Chipper Cash, Wise, Trans Fast and Postal Pay.

What channels can be used to easily get help from the bank without visiting a branch?

• Toll-free (0800 217 200), non-toll free (0417 517 711) • WhatsApp (0707 993 930 • USSD code - *263*1# • Email – customerservice@postbank.co.ug • Facebook – • LinkedIn • Chatbot (website – www.postbank.co.ug) • Twitter • QR Code

What services can be received through the contact center?

• Balance requests (loan requests and account requests) • Pin reset for mobile banking and online banking only. • ATM card blocking • IMEI reset. • Receiving requests, feedback, enquiries, and complaints

What are the requirements for opening an account ?

• National Identity for Uganda nationals • Refugee ID for refugees issued by Office of the Prime Minister. • Passport for foreigners • One passport photo

What type of accounts do you offer?

• Savings accounts (personal, group and business/company accounts) • Current accounts (personal, group and company accounts) • Term Deposit accounts.

What is the cost of processing an ATM card?

The cost of processing an ATM card is UGX15,000 exclusive of taxes.

How do I send money directly to my account being I am out of the country?

• Transfast • Moneygram • Western Union • PostalPay (Denmark and Sweden) • Juba Express

What is PostBank’s swift code?

USD: Correspondent Bank: Sparkasse Aachen, Aachen Account Number: 927206243 IBAN:DE85390500000927206243 EUR: Correspondent Bank: Sparkasse Aachen, Aachen Account Number: 1072223520 IBAN:DE07390500001072223520 GBP: Correspondent Bank: Sparkasse Aachen, Aachen Account Number: 927206235 IBAN:DE10390500000927206235

How can I know my account balance?

• Using the mobile banking USSD code *163# • Using the mobile banking app and online platform • Calling the contact center

Branch, ATM, and Agent Locator