FAQs

What are the daily limits on the different channels used for mobile banking?

• USSD – UGX1million • Mobile banking application – UGX10million • Internet banking (personal banking) – UGX10million • Internet banking (Corporate accounts) – UGX200million

What are the various alternate channels of banking that PostBank Uganda uses?

We have over 60 ATMs, 53 branches, and over 400 PostBank agents across the country. Other digital banking channels are PostApp Mobile Banking, Internet Banking, and UnionPay Debit Cards

How can I register for PostBank mobile banking?

• Self-registration • Through the nearest branch

How can I access PostBank services on the web or mobile phone?

• USSD (*263#) • Mobile banking application (download the app from Play Store or the App Store) • Internet banking (visit the website – www.postbank.co.ug)

If I register for Mobile Banking from the branch and have received an OTP, what services won't I be able to access?

• Perform bank to wallet • Perform bank to bank transfers and interbank transfers • Request for cardless withdraws

What do I do if I forget my PIN?

Present a valid ID and the ATM card to our Customer Service Assistants at the branch and have the PIN reset.

Can an agent buy or liquidate float from a PostBank account?

Yes, agents can liquidate and buy float from their PostBank accounts.

Branch, ATM, and Agent Locator