Customer complaint procedures

Please use the following channels to log your complaint / compliment. 

  • Talk to the Customer Service officer or Business Growth Manager at any branch.
  • Document your complaint / compliment using the customer feedback forms available in the branch and hand it to the Customer Service officer or drop it in the Suggestion Box.
  • Call our customer services help lines on  +256417157705/706 +256 772 306784 or toll free 0800217200
  • Send us an email at customerservices@postbank.co.ug    or customercomplaints@postbank.co.ug  callcentre@postbank.co.ug        
  • Visit our website on www.postbank.co.ug and send your communication through the contact us page.
  • Send a message to PostBank Facebook page  www.facebook.com/postbank
  • Send  the query/complement  to our  Customer Service Supervisor at our Head Office, on ground floor  Plot 4/6 Nkrumah Road
  • Any further escalation can be directed to the Customer Services Manager at our Head Office on Plot 4/6 Nkrumah Road or call +256 417157201 email; customerservicesmanager@postbank.co.ug               

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