Short Message Services (SMS) alerts

 Account Activity alerts
All customers will receive alert sms whenever transactions occur on their accounts. The following transactions on the clients’ account(s) shall trigger alerts on the clients’ Numbers;

  • Any credit (receipt of Salary, payment from a creditor, inward funds transfer among others). Automatic credit of interest and associated debit of the withholding tax shall not trigger an alert,
  • Any account debit. These shall include automatic remittances from outstanding orders to pay a specific person or for settlement of a loan as shall have been arranged with the client’s consent, over the counter withdrawal and ATM withdrawal.

The deduction of a mandatory service charge/ledger fees/account management related charges and an account debit triggered by the user through MP&IB shall not trigger alerts.

The service will be offered to clients at a fee.

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