Account Activity alerts
All customers will receive alert sms whenever transactions occur on their accounts. The following transactions on the clients’ account(s) shall trigger alerts on the clients’ Numbers;
- Any credit (receipt of Salary, payment from a creditor, inward funds transfer among others). Automatic credit of interest and associated debit of the withholding tax shall not trigger an alert,
- Any account debit. These shall include automatic remittances from outstanding orders to pay a specific person or for settlement of a loan as shall have been arranged with the client’s consent, over the counter withdrawal and ATM withdrawal.
The deduction of a mandatory service charge/ledger fees/account management related charges and an account debit triggered by the user through MP&IB shall not trigger alerts.
The service will be offered to clients at a fee.